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Include your device model, Android version, app version and a clear description of what happened.
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Frequently asked questions
The camera does not open
Open Android Settings → Apps → DocuPrime → Permissions and allow Camera access. Close and reopen DocuPrime after changing the permission.
I cannot import an image or PDF
Allow Photos and videos or Files access when requested. Confirm that the file is available locally or reconnect the selected Google Drive, OneDrive or Dropbox account.
Where is my exported PDF?
Check the folder you selected in Android’s file picker. Common locations are Downloads and Documents. You can also use the share action immediately after export.
How do I manage or cancel a subscription?
Open Google Play → profile picture → Payments & subscriptions → Subscriptions, select DocuPrime and follow the options shown. Removing the app does not automatically cancel a subscription.
Cloud storage will not connect
Check your internet connection, confirm you selected the correct provider account and retry. If access was revoked, reconnect the account and approve the requested read permission.
Notifications are not appearing
Open Android Settings → Apps → DocuPrime → Notifications and allow notifications. Then enable Notifications inside DocuPrime Settings. Battery-saving settings can also delay reminders.
The app closes or becomes unresponsive
Update DocuPrime through Google Play, restart the device and try again. If the problem continues, email support with the exact steps that reproduce it.
Before emailing
Never email passwords, payment-card information, unredacted identity documents or confidential PDFs. A description, screenshot with private data hidden, and reproduction steps are usually enough.